Terms and Conditions

This notice describes our Terms & Conditions Policy.

The following terms and conditions apply to all transactions on our website. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Terms & Conditions

Thank you for visiting Home Outlet Superstore and viewing our Terms & Conditions. Please read them carefully, as you agree to be bound by them when making a purchase.

Description Of Products
Payment for orders
Cancellation
Product Guarantee
Replacement of Damaged Goods
Delivery
Care, inspection & handling of goods
Distressed furniture
Painted furniture

Description Of Products: We make every effort to describe the products offered for sale as accurately as possible. However, we reserve the right to add, remove or amend products without notice. Dimensions where given, are supplied by the manufacturers and displayed by us in good faith. They should be regarded as being for guidance only. If you are ordering an item where precise dimensions are critical, please contact us before ordering and we will make further enquiries on your behalf.
Payment for orders: All goods must be paid for prior to delivery.
Cancellation & Returns
You may cancel your order at any point before delivery has been arranged with no cost involved, if once delivery has been scheduled you decide to cancel you will be refunded minus the cost we incur for delivery (£44.95) as we are charged at the point of collection from our warehouse.
You also have the right to cancel your order within 10 days of receipt of goods. If you wish to cancel we must be notified by email within 10 days from the date of delivery with the reason for your return. Please send your email to info@homeoutletsuperstoer.com Please do your best to return the goods as received in the original packaging. Please help us by trying to keep the original packaging intact and returning the items as new. If the original packaging has been removed for inspection for ensure the goods are packed adequately for return to ensure no damage during transport back to us. If an item arrives back to us damaged we may charge a fee to cover our loss. Cost of return will be no less than £44.95 for the first item with an additional cost oof £10 per piece; we will agree the exact amount with you before arranging collection to make sure you are happy to go ahead. We regret that if items are not ready for collection or are not packed in the original packaging or adequately for carriage collection maybe be refused; cost of failed collection will be recouped from your final refund. Your refund will be processed once the goods have been confirmed as collected with our carriers. In some cases we may choose to wait for the goods to arrive back at our warehouse so they can be inspected before processing your refund, in this case the refund could take up to 4 weeks to process.


Product Guarantee: All furniture from Home Outlet Superstore comes with a 1-year guarantee against manufacturing defects. Should a problem manifest itself within this period the furniture will be repaired or replaced.
Replacement of Damaged Goods: Goods that are damaged on arrival with the customer will be replaced at no additional cost. It is in the customer’s own interests to unwrap and fully inspect all furniture at the time of delivery.
Customers have up to 24 hours following delivery to report damage, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs.
Delivery: All items featured on this website are normally delivered to the customer within 1 – 3 working days. Home Outlet Superstore aims to hold stock of all Furniture featured on this website. In case an item is out of stock, Home Outlet Superstore will contact the customer as soon as possible and at the latest the next working day. The customer will be given the option to wait or can receive a full refund. In all cases delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances.

Charges for Non-Delivery
Our delivery services make every effort to arrive within the notified time slot. Customers who fail to keep to this agreed period to receive their furniture waste time and fuel, creating unnecessary expense and delay for other customers. We therefore regret that we must levy a £50 charge on customers who fail to keep to their delivery arrangements.; Vehicle Access
Please help us to ensure a satisfactory delivery by telling the delivery company if you think a large vehicle might have difficulty reaching the address. This could be because of factors such as narrow roadways, tight corners or low trees, cables or building overhangs. We believe it is better to agree an alternative delivery destination in advance, rather than have our customers suffer delays, inconvenience and the additional cost of the unsuccessful delivery.

Goods delivered by the delivery company will be placed in the customer’s preferred room, provided that reasonable access is available.

It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.

It will not be the responsibility of Home Outlet Superstore to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.

A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a mobile phone number.

Protection of carpets and flooring
Staff making deliveries is required by law to wear protective footwear at all times. As they are not allowed to remove this footwear when unloading the vehicle, gaining access to the property, or carrying furniture into the property, we strongly advise customers to make proper provision to protect their carpets and flooring. We do not accept responsibility for any marks or damage that may inadvertently be caused by delivery staff during the normal course of their work.

Delivery of large items
Larger items, such as beds, wardrobes and tables, in the ranges of fully assembled furniture are often supplied partly dismantled to assist in delivery. Home Outlet Superstore does not undertake to assemble these items.

Delivery times
Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
Care, inspection and handling of goods: Care, inspection and handling of goods
Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.

It is not unusual for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal and adds to the character of the furniture.

Wooden furniture will swell in damp conditions and shrink in hot, dry conditions. The furniture we supply is not suitable for areas that attract strong sunlight and heat such as conservatories.

Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.

No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.

No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.
Distressed furniture: Customers are required to familiarize themselves with what is commonly understood by the terms ‘distressed finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.
Painted furniture: Wood and wood-based furniture has inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on mass-market painted furniture. There are also variations in colour finishes as depicted on the internet due to technical factors, such a lighting of the furniture when photographed, editing of images and variations between video display units (VDUs). Paint is normally only applied to the external surfaces of furniture. Internal surfaces will either be in bare wood or a thin or mist coat.; NB: We reserve the right to alter Terms and Conditions at any time.